Refund policy

30 days

Changed your mind? You have 30 days from the day your order arrives to send it back. No explanation needed.

The condition we need it in

Unworn, undamaged, in its pouch, inside its box. We resell what comes back, so a piece that has been worn is a piece we cannot take.

How to return

Write to us first at hello@tatonjewelry.com and tell us what you are sending back — we confirm the return and give you the address. There is no US returns depot: a return travels back to our studio in Ukraine as a tracked USPS international packet, which typically costs $15 to $25 for a piece of jewelry. Return postage is yours to cover when you change your mind.

If the piece arrived faulty, damaged or was not what you ordered, you do not send anything back. A photo is enough, and we replace it or refund it straight away.

Your money back

We refund to your original payment method within 5 business days of the return reaching us. A packet from the United States to Ukraine takes two to four weeks, so allow for that. Original shipping is not refunded, unless the return is our mistake.

Gifts and rewards

If you return enough of an order that it drops below a reward threshold, the reward goes with it — either send the gift piece back too, or its value is deducted from the refund. The gift box is ours to worry about; keep it.

What we cannot take back

Pieces that have been worn, altered or damaged after delivery, and anything sent back after 30 days.

Faulty pieces

If something arrives broken, or breaks in normal wear within 30 days, tell us and send a photo. We replace it or refund it, and nothing needs to be posted back.